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Open Position: Program Director

Job Description

The time has come for Agape to add another superstar leader to our team as we continue to change the world with horses. Reporting to the Senior Operations Director (SOD), the Program Director (PD) is a key leadership team member who is responsible for overseeing the organization’s daily program and enhancing internal processes to help Agape grow and fulfill its mission. The PD is responsible for operational excellence in mission delivery. The person in this role will lead and manage a comprehensive array of services and programs for all locations, taking responsibility for all program planning, organization, operation and staffing, as well as the development and management of the program aspects of the annual budget. This position directly oversees all participant programs and related administrative functions. The PD serves as a member of the Operations Leadership Team, participating in many strategic and organizational decisions.

Reports to: Senior Operations
Director Direct Reports: Site Managers for two Agape locations & Instructor Development Specialist
Classification: Full-time Exempt, Salaried with Applicable Benefits

Locations

Cicero, IN, Greenfield, IN

Lesson Openings

Not applicable

Our Vision

We believe that lives can experience healing and joy in an environment where unconditional love and the wonderment of a horse connect, creating a haven for unbridled hope.

Our Mission

Agape cultivates personal growth by strengthening the mind, body, and spirit through unique horse-facilitated experiences.

Primary Responsibilities

Program Quality Responsibilities

  • Oversee all programs to ensure excellence in mission delivery and financial sustainability.
  • Implement and lead a continuous quality improvement process throughout all Agape’s program areas, while promoting regular and ongoing opportunities for all staff to give feedback on the programs.
  • Oversee and make ongoing improvements to the Salesforce outcome measurement system that provides the program with data to demonstrate its value to its participants, funders and the community as a whole.
  • Drive performance measures for the operation including dashboards to be used for review of high level key indicators.
  • Responsible for the advancement of lesson quality including training, development and consistent evaluation.
  • Lead the program performance management process that measures and evaluates progress against strategic and financial goals for the organization.
  • Execute and improve comprehensive performance management including direct communication of staff roles and responsibilities.
  • Maintains & ensures accountability of program staff, coaching staff in development & execution of project plans & deadlines.
  • Ensure the collection, recording, and updating of data that pertains to clients, volunteers, and equines within the programming division.
  • Ensure consistency, cohesiveness, and unity between all the Agape locations.
  • Ensure compliance with all PATH International standards and accreditation requirements and support interaction with PATH on a national level.

Program Development Responsibilities

  • Oversee new program implementation and measurement.
  • Spearhead the selection and development of curriculum, tools, and formats for Agape’s educational programs.
  • Strategically research, develop, and implement new ideas and concepts for innovative programs, collaborations and community partnerships to supplement Agape’s current programs.
  • Work closely with the SOD & Site Managers to market, secure and retain program partners.
  • Serve as a spokesperson for Agape, making public presentations, and cultivating relationships with prospective community partners.
  • Lead identification and development of new program opportunities responsive to marketplace interest and Agape strategic priorities.
  • Work with the SOD to allocate, track and report grant funds related to programming.
  • Oversee the CTRI mentorship program through management of the Instructor Development Specialist and ensure proper staffing to meet program goals

Management & Administrative Responsibilities

  • Oversee, and be responsible for the day-to-day program of all Agape locations and programs, including supervision of the Site Managers and ensuring adequate staffing, budget management, project deliverables.
  • Handle participant complaints, rider discharges and other sensitive programming situations.
  • Prepare and submit an annual program budget to the SOD for review and approval, and manage the annual program budget regularly, while reporting accurately on progress made and challenges encountered.
  • Provide constructive feedback as well as conduct formal written performance reviews annually.
  • Provide leadership and input for all strategic planning processes with the SOD and staff; successfully reach pertinent goals within the timeline outlined in the plan, including planning for future growth.
  • Represent Agape at community events to promote program and volunteer opportunities, as well as occasional events to support Agape’s marketing and fundraising efforts.
  • Assist in the planning and facilitation of special events such as, Mane Event, Boots and Bowties, Par for the Horse, Pasta and Ponies, Christmas at the Barn, and other events as needed.
  • Other duties and responsibilities as needed.

Servant Leadership & Culture Cultivator Responsibilities

  • Provide effective and inspiring servant-leadership, as well as stewardship of Agape staff, volunteers, riders, horses and donors.
  • Model and exemplify an organizational culture that fosters passion for Agape’s mission, trust, accountability to results, excellence in service to all constituents, open and frequent communication, teamwork, and a common unified vision.
  • Lead by example. Be a servant-leader, always focused on how to serve your team members and clients. Place servanthood and excellence above all else.
  • Cultivate a culture of continuous improvement and learning through planning and incorporating various professional development opportunities for the team.
  • Uphold a high level of fiscal stewardship through engaging in financial and budgetary planning as it pertains to programs and services at Agape.
  • Fosters teamwork, trust, respect and open communication among program staff and all staff in general.
  • Foster a culture of philanthropy, modeling Agape’s philanthropic values in relationships with stakeholders, donors and champions of our mission.

Qualifications & Required Skills

Qualifications

  • A Bachelor or Masters in a relevant field (e.g., education, business, equine, therapy, etc.) preferred or equivalent work experience in a PATH International program.
  • PATH International Advanced or Master Instructor preferred.
  • High energy, positive, “can-do” attitude, flexibility, with superb attention to detail; high degree of initiative.
  • Savvy, mature and emotionally intelligent; able to relate to people of differing ages and socioeconomic backgrounds with exceptional tact, discretion, and diplomacy.
  • Proven experience developing successful business strategies to manage and promote growth, create policies that support business development and create systems that support successful and smooth running of daily programs.
  • An understanding of and demonstrated ability in systems, strategic and analyticalthinking.
  • Strong relationship builder and communicator with experience leading diverse work teams, developing an organization-wide strategy for program excellence, and engaging community partners.
  • Passionate about Agape’s mission and able to promote and communicate the philosophy and values to external and internal stakeholders.
  • Ability to operate with minimal supervision in day-to-day programs.

Skills

  • Exceptional people management and team building skills, including a demonstrated ability to mentor, coach and train management level employees.
  • Excellent technology & computer skills, preferably in Google Drive and Salesforce.
  • Ability to create and manage accurate data tracking systems.

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